FAQ
What types of orthodontic cases can you help with?
We provide case planning services for a wide range of orthodontic treatments, including braces, aligners, and surgical cases. Our specialists are experienced with brands like Invisalign, 3M, ClearCorrect, Damon, Spark, Angel Align, AO, and more.
How do I submit a case for review?
After purchasing the case planning service you want you will be emailed with instructions on submitting a case securely online.
What is the turnaround time for case reviews?
Our standard turnaround time for case reviews is 3 business days. We strive to provide timely and efficient support to help you manage your cases effectively.
Can I get support for complex or surgical cases?
Yes, our specialist orthodontists are equipped to provide detailed treatment planning and support for complex and surgical cases. We offer comprehensive guidance to help you achieve the best outcomes for your patients.
How do you ensure the privacy and security of patient information?
We use encryption to protect data at rest and in transit, implement strict access controls, and maintain audit logs to track access and modifications to PHI. We are committed to maintaining HIPAA compliance and safeguarding patient information.
Is there ongoing support after the initial treatment plan is provided?
Yes, depending on the case plan purchased we offer ongoing support throughout the duration of the case. You can reach out to our team via email or live chat for any questions or additional guidance needed during the treatment process.
How do I know if the treatment plan is right for my patient?
Our specialist orthodontists provide detailed notes and explanations with each treatment plan to help you understand the rationale behind the recommendations. Further clarification or questions are possible with the orthodontist.
What if I need to make adjustments to the treatment plan?
If you need to make adjustments to the treatment plan, you can contact our team for further guidance. We are here to support you in making any necessary modifications to ensure the best outcomes for your patients.
How do I get started with your service?
To get started, simply create an account on our platform by selecting the case you'd like assistance with and check out. You'll then be contacted with instructions to submit your first case. Our friendly and approachable team is here to assist you every step of the way, ensuring a smooth and successful experience.
Are your orthodontists qualified?
Yes. All orthodontists on Smile Map are specialist trained and registered in either US, UK, AU, NZ. They must have a minimum of 10 years postgrad practicing experience and be currently registered specialist orthodontists.
